Kajeet FAQs

Can I download a SmartSpot guide for students & parents?2020-09-04T13:38:18-04:00

Yes! You can download the guide in English and Spanish by clicking here.

How can I make the most of my distance learning data?2020-09-04T13:32:21-04:00

We recommend:

  1. Recording lessons
  2. Keeping file sizes small
  3. Keeping lessons short
  4. Only providing access to education sites
  5. Setting up time-of-day controls
  6. Shifting data allocations

You can get more information by viewing our ‘6 Ways to Make the Most of Your Distance Learning Data‘ guide.

How can I edit downtime hours (i.e. shut devices off after 3:00pm)?2020-09-04T13:08:18-04:00

Please reach out to your Account Manager if you would like to make this change.

What are the different types of reports I can run in Sentinel?2020-09-04T13:06:29-04:00

See this helpful document to learn which reports you are able to run, and how to do so.

Where is the reporting feature in Sentinel?2020-09-03T11:59:34-04:00

Follow the steps below:

  1. Log into Sentinel and select ‘Reports’ tab on left-hand menu.
  2. Click ‘Create Report’ and select Report Type, Device Group (allows you to report on a specific device), Date Range, the File Format you would like the report in, the Recurrence of the Report (how often you want it run), and lastly, enter the email addresses you would like to receive a copy of the report.
  3. Run the Report. This may take a few minutes and will display as ‘Pending’ until completed.

This is demonstrated in the “How to Create and Schedule Reports” video below.

How does the Media Center Checkout functionality work?2020-09-03T11:55:24-04:00

Follow the steps below:

  1. Log into Sentinel and navigate to Media Center on left-hand menu.
  2. Near the top of the graph that displays, click on the arrow to expand the drawer and select the device you would like to check out.
  3. Click ‘Check Out Device’ and enter the Borrower ID (Student ID, Library Card, etc – identifies the student who is checking out the device), the Due Date, the Filter Group (the filtering policy that will apply to the device while it is checked out), and any additional Notes. Click ‘Check Out.’
  4. To check the device back in, select the device and click the arrow to expand the drawer once again. Click ‘Check In Device’ and enter any relevant notes about the transaction. Then click ‘Check In.’
  5. You can ‘Reset Media Center Status’ link to reset the device, like you would likely do for the start of a school year.

This is demonstrated in the “How to Check Devices Out of and Back Into Sentinel” video below.

How can I adjust daily/monthly data limits?2020-09-03T11:47:32-04:00

You can edit your data limits in the “Manage Devices” section. See this PDF for a detailed walk-through.

How can I block students from accessing certain sites (i.e. whitelist/blacklist sites)?2020-09-03T11:32:16-04:00

Follow the steps below:

  1. Navigate to the Web Filtering section on the left-hand menu.
  2. Under Policy Management you will find the different ways we define filters – by device group, policy (i.e. keyword or subject matter), and client. The “Shared List” is our standard filtering system, which we apply to all of our customers’ programs based on our experiences working with schools and districts. However, you may make changes at any time to your “Local List,” which will take precedence if there is any discrepancy between those filters and the Shared List filters.
  3. To add a new blocked or allowed site to your Local List simply click “New Entry” and paste the website URL there, along with selecting the action you would like this filter to take. Click “Save Entry” and within a minute or two, this new filter will be saved and applied.

In addition, a quick way to edit the filtering settings of sites that are highly visited or highly blocked is to go to the Web Activity section in the main account dashboard. You can block or unblock specific sites by clicking on their listing in the Top 20 Allowed/Denied Domains section and clicking “Apply.”

I’m a Kajeet customer. How can I get tech support?2020-09-03T11:32:36-04:00

You may submit a service ticket at the Kajeet knowledge center, email educare@kajeet.com or call (240)482-4636 (available 8:30am-6:00om ET). You are also welcome to reach out to your Account Manager over email or phone.

How can I check my daily data balance?2020-09-08T12:18:17-04:00

Follow the steps below:

  1.  Log into Sentinel and navigate to Dashboards on the left-hand menu.
  2.  Click on the Accounts tab and select your Device Group from the drop-down menu.
  3.  ‘Data Usage Statistics’ box displays helpful data consumption statistics, like Total Data Consumed, Average Data Per Device, and Average Data Per Day Per Device.

This is demonstrated in the “How to Check Account Usage” video.

How do I sign up for Sentinel training?2020-09-03T11:01:15-04:00

Your Account Manager will reach out to you with a link to sign up for our weekly Kajeet Custom Sentinel training. We also offer session recordings if you cannot make the scheduled time. If you did not receive this email or need to be re-sent the link, please reach out to your Account Manager.

How do I check my device status?2020-09-08T12:21:33-04:00

You can check your SmartSpot device status online at this link. Simply enter your SmartSpot devices IMEI number (the number beneath the barcode on the back of your SmartSpot case).

Do we use SSL decryption in our filtering?2020-06-26T20:53:14-04:00

No, we do not break student’s encrypted data sessions. We do not examine or filter the content of a student’s data transmissions with a site. That site may be allowed or blocked, depending on the site’s categorization. A customer could also choose to block all SSL (though we wouldn’t advise that). We do not see the entire URL with SSL-encrypted traffic. For example, On Google or YouTube we force non-SSL and we therefore see the search queries and can apply our education-only filters.

What are the SmartSpot authentication methods?2020-06-26T20:52:39-04:00

We do not have device-specific authentication in place. A student connects to the SmartSpot Wi-Fi network using the SmartSpot Wi-Fi password and then is free to browse the internet. There is no authentication the student must go through before being connected to the internet. Filter groups are assigned to devices not users of those devices.

Does Kajeet integrate with an existing MS Active Directory infrastructure?2020-06-26T20:52:13-04:00

No, we do not currently integrate directly with Active Directory. We do not store any student identifiable information with data we collect.

Will Kajeet help my school or district deploy this mobility solution?2020-06-26T20:51:25-04:00

Yes, our team is happy to help deploy your program, whether it is sharing best practices about how other districts have successfully rolled out Kajeet SmartSpots, assisting with installing the Kajeet SmartBus and/or training your school or district team for an MDM deployment. Let us know how we can best help you successfully launch your program.

My SmartSpot isn’t working. What do I do?2021-12-23T13:26:50-05:00

We know students (and even staff) may forget or be confused about how to turn on or connect the Kajeet SmartSpot® to their laptops or tablets. So we created quick how-to videos to share with your students, administrators, tech teams, librarians, and anyone else who uses or helps students use the “Kajeets.”

Additionally, you can visit ServiceNow for live chat support (click on the chat logo on the bottom right corner of the page) or call 877-352-5338.

Is the Kajeet solution available for school buses?2020-06-26T20:49:01-04:00

Yes, with the Kajeet SmartBus™ program, Education Broadband is available for your school bus connectivity program. Find out how you can provide filtered Internet connectivity on your school bus fleet by contacting us today.

What is the difference between a 1:1 program and BYOD program?2020-06-26T20:48:40-04:00

1:1 programs are being deployed in districts both big and small as technology is integrated into the classroom to meet the growing demand for interactive learning. In a 1:1 program, students are issued a device from their school. Students are issued a Kajeet SmartSpot device as simply as they are issued a textbook or other educational equipment. The devices can range anywhere from an iPad and Netbook to Chromebook or laptop, etc.

BYOD is short for Bring Your Own Device. In the education technology world, BYOD is a widely-adopted phrase that refers to students who bring their own computing devices to schools – such as smartphones, laptops, iPad, and tablets –to use and connect on the school’s secured network. Many schools have deployed “Wi‐Fi only” devices including iPads, iPod Touches, Android Tablets, Netbooks, Laptops, and even specialized devices for students with special needs. Kajeet Education Broadband allows schools and districts to realize the full potential of both 1:1 and BYOD initiatives.

If I am on the Kajeet Custom plan, can I change to the Kajeet Complete plan? What are the costs associated with the upgrade?2020-06-26T20:48:11-04:00

Yes, we can work with you if you would like to change plans. Please contact your Kajeet Education Program Manager or Regional Director for more details.

How can I get funding from my school district for the Kajeet solution? Is this eligible for E-Rate? Title 1?2020-09-08T12:38:22-04:00

Our partner districts use many different funding resources – everything from district money and grants to donations and federal funding. Currently, Education Broadband is not eligible for E-RATE; however, there are many other federal funding options like Title I or Title III that will help support this need.

How long are the contracts? Do they automatically renew?2020-09-08T12:40:07-04:00

Typically, our contracts correspond to the school year, but we do provide personalized terms where needed. Contracts do not automatically renew; you will be contacted by your Regional Director, prior to your expiration date, to discuss your contract renewal. For questions related to contracts, please contact us. We can help get you set up with a contract that’s just right for you.

How much does it cost?2020-06-26T20:46:41-04:00

Our team here at Kajeet wants to make sure that each student has an equal opportunity for academic success. We are willing to work with your district to make sure that we can accommodate your budget. Depending on your needs, we can provide your students connectivity between $10-$30 dollars, per month – significantly below other non-filtered alternatives!

What is your policy on children’s security and privacy?2020-09-08T12:15:24-04:00

We can’t stress enough how seriously we take the issues of privacy and security of personal information of adults and kids alike. Our complete privacy policy is available here.

School Bus WiFi FAQs

I don’t get cell phone service on the road. Does that mean school bus WiFi won’t work for me?2020-09-04T13:57:39-04:00

Not necessarily! Our school bus WiFi routers operate on different bands than your average cell phone, which means our coverage is better. Request a demo to see first-hand if school bus WiFi works in your area – you might be pleasantly surprised!

What is the Range of a SmartBus Router?2020-09-04T13:55:32-04:00

SmartBus routers have a range of 150′-300′. Keep in mind that many factors impact coverage, including the presence of trees or the the construction materials of nearby buildings.

Which states prohibit cell phone use by school bus drivers?2020-09-04T13:54:06-04:00

The following states have completely banned the use of cell phones by school bus drivers while they are driving:

  • Arkansas
  • California
  • Connecticut
  • Delaware
  • Hawaii
  • Illinois
  • Indiana
  • Kentucky
  • Louisiana
  • Massachusetts
  • Minnesota
  • Mississippi
  • New Hampshire
  • New Jersey
  • North Carolina
  • Oklahoma
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington D.C.
Are there restrictions on the sites students can access using Kajeet school bus WiFi?2020-09-04T13:51:43-04:00

Yes! Thanks to Kajeet education-only filtering, students can’t access social media, games, YouTube or other distracting/potentially harmful content.

Kajeet Enterprise FAQ

If I have a problem with one of my devices not working correctly, who do I call?2020-06-26T20:51:03-04:00

Our Kajeet Customer Care Team is available to help with any questions you might have during the following times: Monday – Friday, 9AM – 10PM EST, Saturday 9AM – 6PM EST, closed Sundays. Just call 1-240-482-3500. The call is free and our Customer Care people are always willing to help. 

I’m concerned about providing my personal information online. Is it secure?2020-06-26T20:46:19-04:00

Nobody takes the security of your personal information more seriously than you, but at Kajeet we’re a very close second. We recognize that when you provide us with your personal information, you’re doing more than conducting business with us – you’re placing the security of your information in our hands. That’s a level of trust we don’t take for granted, which is why we’ve engineered robust security measures to protect that information, including 128-bit Secure Socket Layer (SSL) encryption by Verisign to secure the privacy data on our Web servers, firewall and intrusion detection systems designed to provide 24/7 protection of your personal information and password protection of all Kajeet systems containing sensitive information.

Troubleshooting Your SmartSpot Device for Parents & Students

Who should I contact if my SmartSpot doesn’t work?2020-09-04T13:44:46-04:00

If your SmartSpot is not working properly, please contact your teacher or school technology advisor. Alternatively, you can email educare@kajeet.net or call 240-482-4635 (8:30am – 6:00pm ET)

How long does it take my SmartSpot device to charge?2020-07-10T18:07:20-04:00

Please plan to allow 2-4 hours for your SmartSpot to fully charge.

How can I check my device status?2020-09-03T11:41:48-04:00

You can check your SmartSpot device status online at this link. Simply enter your SmartSpot devices IMEI number (the number beneath the barcode on the back of your SmartSpot case).

What information can the school track on this device?2020-07-10T18:02:00-04:00

The SmartSpot devices are provided by your school for your students to access the Internet for educational purposes only. No private information (such as student name, login information, account numbers, etc.) is collected or retained. However, the school will have the capability to track device usage trends, such as what sites are visited and data usage.

A site I need to access for my schoolwork is blocked. How can I gain access to it?2020-07-10T17:59:25-04:00

Please contact your school administrator and ask them to unblock this particular site. They are able to make this change to your device using the Kajeet Sentinel platform.

How are the SmartSpot devices filtered?2020-07-10T18:18:46-04:00

The devices are filtered through the Kajeet Sentinel platform. These cloud-based filters provide your student with safe, education-only Internet access.

Why are some websites blocked?2020-07-10T17:54:44-04:00

Kajeet filters out non-educational sites. Your school district may also be filtering out social and streaming media to keep students focused on schoolwork. Kajeet adds another level of security with filtering policies that block harmful content such as websites containing malware, viruses, proxies, and phishing.

How can I find my SmartSpot name and password?