How to Contact the Kajeet Support Team:

  • For Customers: Login to the Kajeet Knowledge Center and open a ticket
    For SmartSpot Users: Visit ServiceNow for live chat support

  • You can always check the current status of your devices by going to This page will tell you if your device is suspended, has hit a data limit, or if your account is out of MBs or points.

  • If you need to purchase replacement cases or charging cords (or request new instruction manuals free-of-charge) you can do so on our ‘purchase accessories‘ page.
  • If you want to check the Kajeet network status, you can click here to visit our status page.

  • Call 877-352-5338 for our support helpline.

Kajeet SmartSpot Guides

Click on the SmartSpot device that you have to get the full Quick Start Guide.

SmartSpot 900

SmartSpot 900

SmartSpot 6620

SmartSpot 975

SmartSpot 800

SmartSpot T-41

SmartSpot T-41

SmartSpot 923

SmartSpot 923

SmartSpot 8800

Download guide in English / Spanish

SmartSpot ZTE 291-917

Download guide in English

SmartSpot V400/055

Download Guide in English

Download Guide in Spanish

Kajeet SmartBus Guides

Click on the SmartBus device to get the full guide

SmartBus 900

Portable SmartBus Router (Open)

Download guide in English

Bus Driver Guide: Portable SmartBus

SmartBus Router Installation Guide

Download the guide in English

Bus Driver Guide: Installed SmartBus

SmartBus Router Installation Guide

Download the guide in English

Download SmartSpot Posters for Your School

Looking for an additional way to spread the word about your Kajeet SmartSpot program? Download this SmartSpot poster to let students know they can check out a SmartSpot.

access smartspot distance learning

Sentinel 101 Videos

Learn how to get the most out of your Kajeet program by becoming a Sentinel expert!

How to Suspend a Lost or Stolen Device

Account Dashboard vs. User Dashboard

How to Check Account Data Usage

How to Check Account Website Activity

How to Check User Data Usage and Activity

How to Use the Check-In/Out Function

How to Create and Schedule Reports

How to Use SmartBus GPS Live View

How to Use SmartBus GPS Location History